Frequently Asked Questions
Last updated October 2026
Orders & Payment
How do I place an order?
Browse our collections, choose your size and add pieces to your bag. Go to checkout, enter your delivery details, select your payment method and confirm your order.
Which payment methods do you accept?
We accept Cash on Delivery (COD), bank transfer and online payment. Choose your preferred option at checkout.
Can I change or cancel my order?
Please contact us as soon as possible on WhatsApp or at support@threadchapters.com with your order number, and we will do our best to help before your order is dispatched.
Shipping & Delivery
How long does delivery take?
Orders are delivered within 3–5 business days across Pakistan.
Do you deliver across Pakistan?
Yes, we deliver nationwide across Pakistan.
How much is shipping?
Delivery is free on all orders over PKR 15,000. For smaller orders, the delivery charge is shown at checkout.
Sizing & Fit
How do I find my size?
Every product page links to our Size Guide, with measurements for kurtas, shirts and trousers from XXS to XXL.
What is the difference between stitched and unstitched?
Stitched pieces are ready to wear in standard sizes. Unstitched sets come as fabric lengths for you to have tailored to your own measurements.
Returns & Exchanges
What is your exchange policy?
You can request a return or exchange within 7 days of receiving your order. See our Return & Exchange Policy for full details.
How do I start a return?
Message us on WhatsApp or email support@threadchapters.com with your order number within 7 days of receiving your order.